PayPal is a great way for your customers to have peace of mind when making payments to you. The main reason for this "comfort" is that your customer doesn't use your web site to make the payment. Instead they are transferred by MyCourts to PayPal's own web site and all the actual processing is made by PayPal on their computers. Unfortunately, this can cause some confusion with your customers as they may consider a purchase to be completed as soon as they make the payment on PayPal's web site but of course, you don't know whether the payment was successfully made or not. To overcome this, PayPal will return the customer to your web site when they click the "Return to MyCourts" button. Unfortunately some customers may have already closed their browser assuming everything is OK and the booking has been made. Here's what happens in practice...

1. The customer selects their booking on MyCourts web site.
2. The customer selects PayPal.
3. MyCourts contacts PayPal and obtains a "token" which creates a special "session" for your customer and MyCourts.
4. MyCourts opens a new browser window which takes them to PayPal. The MyCourts browser window remains on-screen but is made inactive until the PayPal transaction (and browser window) is closed.
5. The customer pays using PayPal and the customer is advised of success or otherwise by PayPal. They are then required to close the PayPal browser window and PayPal advises MyCourts whether payment was successful or unsuccessful.
6. MyCourts responds to the PayPal advice and records the booking or erases it depending on whether PayPal was successful or not.
7. If MyCourts doesn't get a response from PayPal after several minutes of inactivity, then MyCourts assumes that PayPal payment failed for one reason or another and cancels the booking.

To avoid customer confusion, MyCourts will send emails to your customer advising them if the booking was cancelled due to a "time out". MyCourts also send emails confirming all successful bookings. It is therefore imperative that your email settings are correct and that your customers are not "blocking" emails as spam from whatever "From" address you have configured in MyCourts setup.

Article ID: 45, Created On: 3/9/2016, Modified: 3/9/2016

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